COVID-19 information

Updated 19 March 2020

Important Travel News from Fairy Chimneys Travel

Before the release of this update, we have made contact with DFAT – Smartraveller.gov.au to clarify their travel warning on the whole world at level 4 “Do not travel overseas at this time.” This is not a BAN. Their advice is, those wishing to travel and can find flights can still do so at your own risk. We also queried about the time this warning is in place. There is currently no expiry date on the warning, “it is being reviewed hourly” is what they said.

With all there is available at hand from authorities and governments, Fairy Chimneys Travel carefully follows all recommendations and makes necessary updates on its operations and travel advice. As the situation is fluid, we will continue monitoring the world and updating our policies to cover each month at a time.

Currently, due to airline restrictions, quarantine and self-isolation laws, local operational restrictions and closure of museums and sites, we will be suspending all tours departing between now and 30 April 2020.

COVID-19 is having an unprecedented impact globally with daily announcements of border closures and flight suspensions making it increasingly difficult for travellers. The safety and wellbeing of our clients is our first and highest priority.

If you are travelling with us on departures up to 30 April 2020 we will be in contact with you shortly, either directly or through your travel agent. We will be working through tours in departure date order.

We know these are stressful and uncertain times for everyone involved. Once more, we thank you for your kindness and patience as we work to find solutions for everyone involved. We are passionate about travel, our destinations and about you having the best experience in amazing destinations. We will be here to service you and we can only do that with your support and understanding. Like you, we have been affected directly by COVID-19 and the global measures being rolled out to control it.

For further information regarding the coronavirus, please visit the following websites and resources:

TEMPORARY TERMS AND CONDITIONS RELATING TO COVID-19 EFFECTIVE FROM NOW UNTIL FURTHER NOTICE

SUSPENDED PERIOD OF OPERATIONS (NOW UNTIL 30 APRIL 2020) – ON OUR LAND TOURS: ESCORTED OR TAILOR MADE

  1. Fully paid programs are entitled to:
    • Full credit available for future travel until 31 December 2021, same destination
    • Refund available less deposit amount
  2. Deposit only paid programs are entitled to:
    • Keep deposit payment in credit for future travel until 31 December 2021, any destination
    • Deposit can be used for any destination land tour, tailor made tour of equivalent value or higher
  3. Third party terms and conditions still apply (airlines, local tour operators and land suppliers, hot air balloon companies, etc.)

ALL OTHER OPERATIONS (FROM 1 MAY 2020 DEPARTURES) ON OUR LAND TOURS: ESCORTED OR TAILOR MADE

  • Involuntary cancellations (flight restrictions, government warnings), same rules as ‘suspended operations’ above will apply.
  • If you paid your deposit, and now your balance payment is due, we will allow balance payment dates to 7 days prior to departure.
  • We will continue monitoring the situation and we may extend the suspended operation dates further.
  • All voluntary cancellations beyond suspended operations period will be subject to our standard terms and conditions.
  • Third party terms and conditions still apply (airlines, local tour operators and land suppliers, hot air balloon companies, etc.)